At GIFTEES, customer satisfaction is our priority. We strive to provide high-quality, personalized gifts that bring joy to every occasion. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
- Eligibility: Returns are accepted only for damaged, defective, or incorrect items. Customized and personalized products are non-returnable unless they arrive damaged or faulty.
- Timeframe: You must initiate a return request within 7 days of receiving the product.
- Process:
- Email us at support@gifteesvault.com with your order number and issue details.
- Attach clear images of the defective or incorrect item.
- Once approved, you will receive return shipping instructions.
Refunds
- Eligibility: Refunds are issued for returned items that meet the above criteria.
- Processing Time: Refunds are processed within 5-7 business days after the returned product is inspected.
- Method: The amount will be refunded to the original payment method or as store credit.
Exchanges
We offer exchanges for defective or incorrect items. If an exchange is not possible, a full refund will be provided.
For any concerns, please contact our support team at support@gifteesvault.com.
